Refunds & Returns Policy

Refunds and Returns Policy

 

Last updated: 08/08/25

Thank you for shopping at Couchlocks! We want you to be completely satisfied with your purchase. If you have any questions or concerns about our refund and return policy, please don’t hesitate to contact us at couchlocksreturns@gmail.com

 

Returns

To initiate a return, please follow these steps:

1. Contact our customer support team at couchlocksreturns@gmail.com within 30 days of receiving your product to request a return authorization.

2. Our customer support team will provide you with further instructions and conduct a digital review. During this process, you may be asked to provide photos of the product to verify its condition and any reported issues.

3. Pack the product securely in its original packaging (if possible), including all accessories and documentation that were included with the product.

4. Ship the product back to us. We will include the return address and shipping instructions in the email.

 

Conditions for Returns

The following conditions apply for all returns:

• Eligible Reasons: Returns are accepted for production defects or shipping damages.

• The product must be returned within 30 days from the delivery date (as recorded by the carrier).

• Items that show clear signs of accidental damage, misuse, or excessive wear after opening will not be eligible for return.

Return Shipping Costs:

• Couchlocks will cover shipping costs for Accepted returns 

Refunds

Once we receive your return, we will inspect it and notify you that we have received your returned item. We will initiate a full refund to your original payment method. The timing of your refund may vary depending on your payment method and financial institution.

Contact Us

If you have any questions about this Refunds and Returns Policy, please contact us at:

Returns Email: couchlocksreturns@gmail.com