Refunds & Returns Policy

Refunds and Returns Policy

Last updated: October 30, 2024

Thank you for shopping at Couchlocks! We want you to be completely satisfied with your purchase. If you have any questions or concerns about our refund and return policy, please don't hesitate to contact us at info@couchlocks.com.

Returns

If you're not entirely satisfied with your purchase, we're here to help.

Initiating a Return

To initiate a return, please follow these steps:

  1. Contact our customer support team at couchlocksreturns@gmail.com within 30 days of receiving your product to request a return authorization.

  2. Our customer support team will provide you with further instructions & proceed with a digital review. 

  3. Pack the product securely in its original packaging if possible, including all accessories and documentation that were included with the product.

  4. Ship the product back to us, We will include the return address in the email.

Conditions for Returns

  • Conditions for a return are as follows: Production Defects, Damage, Incorrect order, Misleading product information & overall dissatisfaction. 
  • The product must be returned within 30 days of arrival.
  • Shipping costs for returns are the responsibility of Couchlocks.
  • Accidental damage after the product has been opened from its original packaging is not covered in our returns policy. 

Refunds

Once we receive your return, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a full refund to your original payment method. The timing of your refund may vary depending on your payment method and financial institution. If your return is denied we can either send the item back to the order's original address ( customer must pay for postage) or have it returned to us indefinitely.

 

Contact Us

If you have any questions about our refunds and returns policy, please contact us at couchlocksreturns@gmail.com

We reserve the right to amend this policy at any time without prior notice